Rooms are spacious, clean, and updated. Food is nutritious and the portions are appropriate. Our resident is happy and has never complained. The staff is professional, friendly, kind yet firm and supportive. They are open and approachable, and they are willing to answer questions as well as ask questions to seek information to help the resident. I am constantly amazed at their patience and at the care they give.
My Mom was a resident at Chester Street Residence for 4 & 1/2 years before she recently passed. Chester Street has been the most remarkable assisted living residence our family could have hoped for.
My parents moved to Georgia for retirement and lived there for 25 years before our Dad passed. Mom moved into an independent living facility not long after he passed. Over the course of a few years she was moved into the assisted living section of the facility. She began to require more and more car...
Hi Jim.....Thanks so much for this review. It means so much to our Community and our staff. Your mom made such a great impact on so many people here and we truly loved her amazing vibrancy. She is so missed and we were so grateful to have her in our Community. She was truly loved by so many!
The staff were wonderful and felt like family after our mother spent 9 years living there. The rooms allow residents to feel at home by bringing their own furniture and belongings. The facility is well kept and the food was excellent. We have no regrets about choosing Chester Street!
Thank you so much for the kind words! It means a lot to our entire staff. Your mom was an absolute gem and had so many friends at Chester Street. Your entire family were great, especially at the Holiday Parties helping close it down every year.
My friend currently is at Chester Street Residence in Royal Oak and it's been a great experience. It's a lovely home. The care is grand. There are no complaints at all. There are lots of activities if you're up to it. They treat all of the patients individually like everything is done based on the individual. It's a pleasure. Her room doesn't look anything like the room next door.
Since my friend has been there, I've known some of the patients and some of the families of the patients. There have been no incidents. They're glad they sent them there. Some things that were impossible to do in their particular homes and in my home too, and they're being done there so well. It gives you at least a little peace.
My friend is happy there. I'm happy there. It's a small residence and it seems to suit her. You would take anyone in there at any time. The staff is wonderful. Because it's small, they see all the residents all the time. I've had one lunch there and it's good. They have a great cook staff. My friend has a diabetic diet, and there's never been a slipup. Nobody ever gives her cake or ice cream. They're mindful of what their residents require. Sometimes if they have someone coming in with music or something like that, my friend will go down, but rarely. She's pretty solitary.
First Impression - no unpleasant odor - ever! Friendly, kind, caring efficient staff took excellent care of my husband for 2 years and was equally as kind to me and my family. Placing my husband in a facility was difficult but necessary. I never had occasion to regret choosing Chester Street Residence. He was happy, content, well fed, well cared for; he never asked to "go home." It quickly became home. I never hesitate to recommend Chester Street to anyone needing a fine placement for a loved one.
We moved our mother into Chester Street Residence in July of 2020. Her declining health and increasing dementia really left us no option. Our Mom detested hospitals and anything "institutional," so we were so happy to find Chester Street right around the corner from us.
The personal attention of Marty, Scott, and (at the time) Kathy were the antithesis of other places we considered. They were extremely helpful and considerate through the entire process of moving her in and throughout her stay there.
Their focus on having caregivers being "dedicated" to individual residents is the key to their success. My brother and I really felt that Netta care personally for our Mom, and the attention that she (and the tight group of caregivers who looked after our Mom) gave was heartfelt.
CSR did the best that they could to manage her care through the COVID crisis. We visited often through her first floor window, and the staff was always very responsive when we would call to request they open her window and get her in a wheelchair when we arrived, and to get her back comfortable when we left. I feel we should have tried their patience long ago, but they were always friendly and there when we needed them.
We were able to visit her on the porch when it was warm, and they devised a smart indoor visit system when it turned cold. Marty advised us well on getting hospice when she needed it, which was a blessing.
Sadly, she passed at the end of October. But I know that her last few months were better than they might have been thanks to the attention and care given by everyone at Chester Street Residence. Thank you for caring for our Mom.
My partner of many years is currently a resident at Chester Street. The owners and facility administrator do an outstanding job setting and maintaining a high standard for care. They also go above and beyond to keep family members informed and involved at a time when visitation to the home is restricted due to the covid virus. It is a small facility with an emphasis on personal and humanitarian care. The staff people are competent caregivers, and treat my partner as if he were family. I am comforted by the knowledge that he is living and being looked after in a place I can trust.
My mother spent the last year of her life at CSR--and, in every way, CSR enhanced that year for her and the family. This is a top-notch facility, with caring, compassionate, well-trained and communicative folks. And that was especially true when the COVID pandemic arose. With the lockdown, CSR owners, management and staff rose to even greater heights to provide the very best in care and communication. When I first visited CSR I thought "there's no way they can be as good as they look". They were and still are. If you're looking for the best in assisted living, CSR is tops the list.
I highly recommend this facility. Every one that works there from the maintenance people, aides, nurses, cook, director and owners bends over backwards to make this a place that your loved one can enjoy and be well taken care of. I work in the health care field and the Director Kathy is the most caring helpful knowledgeable Director I have ever met. It is a smaller facility, only 50 rooms which were all renovated 8 years ago before the owners first opened. The rooms are small but my Dad was able to fit a double bed, a couch, a dresser and 2 chairs in his room. Each person has their own accessible bathroom. Because it is smaller it is a very family oriented place. All the workers, including the owners work hard to get to know all the residents. When Covid first came to MI , Chesterfield immediately took steps to keep the residents safe way before a lot of other assisted care facilities. Sadly unessential visitors are not allowed right now. My Dad passed away on April 8 of a non covid related illness so I was not able to visit him the last 3 weeks of his life. But I know since I couldn’t be with him he was still getting the best care possible. They were very good at sending pics and helping us FaceTime. I know my Dad is in a better place now, happy to be with my Mom but if he was still on this Earth he would be living at Chesterfield.
We were very grateful for the loving care that our father received during the nearly four years that he resided at Chester Street Residence. We saw the kindness and gentleness that everyone provided to him every day during every interaction with him. We knew that he felt happy and content there, and we knew he was well cared for and safe.
He told us often that he was very comfortable at Chester. He appreciated the efforts to reach out and engage him in conversation. He told us that he enjoyed going down for meals with “the rest of the guys”, and he enjoyed his food and his coffee!
We know that his life was increasingly challenging during his last few months and we were impressed that he never complained. Nor did the team ever flinch as his needs became greater. He was happy and content to his last day at Chester Street.
